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We accept returns of defective or damaged products within 30 days of receipt.Due to the nature of adult products, we cannot accept returns of products you used but were dissatisfied with. Further, we cannot accept returns of products you received but did not use and then wish to return. We can’t re- sell them. In other words, all sales are final.
We are known, though, in this industry, for sending out generous discount codes to people legitimately unhappy with a purchase, to use on a future purchase. Just ask (and be nice!).
In the case of a return, we will issue you an RMA number which must be clearly written on the outside of the package. Contact us using the “contact us” link on the bottom of this site to request an RMA number.
The item being returned must include the original packing slip and all product packaging materials. The product must be placed inside a sealed clear plastic bag. For the safety of our staff, products that arrive that do not adhere to these rules will not be refunded.
If a case exists where we do accept a return or exchange of a non-defective item, the shipping charges must be borne by the buyer.
Easy! Use the contact us link on the bottom of this website or call our customer service department from Monday to Friday, 8am to 5pm, EST at 1-800-828-6302.
Once your order is made, your credit card is automatically charged. We send all orders to our 24 hour shipping center immediately after each order is placed in order to meet our customers' fast shipping expectations. We are unable to cancel orders, even if a request comes minutes after an order is placed. If you need to return an order, you must first email us for a return authorization number and then clearly mark it on the outside of the box. We only accept returns on defective or damaged products. Due to the nature of adult toys, all sales are final. In a case where we do decide to take a return, it is done so at our discretion. We do not accept returns due to dissatisfaction and do not accept returns due to changing your mind. We are unable to re-sell products which have left our warehouse.
We try our best to keep all inventory in stock in our warehouses. We cannot guarantee that a product listed as "In Stock" will actually ship right away, as inventory can change significantly from day to day. In any case where we cannot immediately fill an order, we will contact you by email to let you know about the situation, and ship as soon as we receive the inventory to our warehouse.
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; 10vibrators.com has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country.
Pridedildo.com will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our 'Contact Us' page, or simply call us at 800-828-6302.
10vibrators.com may offer from time to time, a free shipping promotion, or a discount if multiple items are purchased. If you return an item that was part of a promotion or that entitled you to free shipping, the return will nullify your promotion savings.